Quality Control
NailsHQ prioritizes product quality. That’s why we’re your trusted partner for customizing nail products in China.
Our Quality Guaranteed
With our Pro Plan and carefully curated list of suppliers, we stand behind the quality of your custom nail products.
Should any defective products be identified during our thorough product inspection at our warehouse, we'll take care of free replacements for you.
Quality guaranteed. If defects found within 15 days of receiving your goods, we'll arrange replacements or compensation with evidence.
How We Inspect Your Products
General Inspection
Regardless of whether you choose our Pro or Basic plan, your goods will undergo a free general inspection at our warehouse. We follow Level II, AQL 2.5 standards, similar to other inspection companies.
For defective products, if you use our selected suppliers, we will handle the quality issue at no additional cost. If it’s your own suppliers, we will assist in resolving the problems but logistics cost, traveling fee, etc. will be charged.
If you require a specific inspection solution or a lower defect rate, please contact our agent for information on potential extra fees.
Full Inspection
To achieve a defect rate of 0%, we highly recommend our full inspection service. We will thoroughly inspect and identify any defective products in the entire batch. The standard price is $5/hour. Please inform our agent of your requirements to receive a quote for the full inspection.